Shipping Info
Shipping & Returns
Everything you need to know about delivery times, order processing, returns, and exchanges for your beauty and care essentials at dar alnqaa.
Shipping
How shipping works
We process orders as quickly as possible so your favorite beauty products arrive safely and in great condition across Kuwait.
Order processing
Orders are typically prepared within 1โ2 business days. During promotions or holidays, processing may take a little longer.
Delivery details
Delivery timing depends on your location in Kuwait and courier availability. You will receive updates once your order is ready to ship.
Returns & exchanges
Please review the guidelines below before requesting a return or exchange.
Can I return my order?
Yes, if the item is eligible and returned in its original condition, unopened, and unused.
How many days do I have?
Please contact us within 7 days of receiving your order so we can review your request.
Are all items returnable?
For hygiene and safety reasons, some beauty, skincare, and personal care items may be non-returnable once opened or used.
What if my item arrives damaged?
If your order arrives damaged or incorrect, contact us promptly with your order details and photos so we can help.
How are refunds handled?
Approved refunds are processed to the original payment method when applicable, or handled according to the agreed return solution.
Can I exchange an item?
Exchanges may be available for eligible items depending on stock. Reach out to our team to confirm options.